Shipping Policy

Effective Date: June 22, 2026

Thank you for shopping with VelliaFit.

We are committed to delivering your home fitness essentials as smoothly and efficiently as possible. Whether you are ordering Pilates products, strength training equipment, cardio accessories, or stretch and recovery tools, we want you to feel informed and supported throughout the shipping process.

Shipping Destinations

We currently ship to:

  • United States
  • Canada
  • Australia
  • Selected countries and regions in Europe

Shipping availability will always be confirmed at checkout based on your delivery address.

Shipping Restrictions

For safety, regulatory, and carrier-service reasons, we are unable to ship to certain restricted or high-risk destinations in Europe. This includes, but is not limited to:

  • Russia
  • Belarus
  • Crimea
  • Donetsk
  • Luhansk
  • Other regions where carrier services are suspended, restricted, or considered unsafe to operate

Shipping availability may change without notice based on carrier operations, customs requirements, sanctions, and regional security conditions. FedEx states that international services to Russia and Belarus remain suspended, and service restrictions tied to sanctioned or conflict-affected areas may also apply.

Carriers We Use

We ship orders using trusted carriers such as USPS, UPS, FedEx, and DHL, depending on the destination, package size, weight, and service availability.

Carrier selection may vary by order and region.

Order Processing Time

Orders are typically processed within 1–2 business days.

Please note that processing time is separate from shipping transit time. Orders are not processed or shipped on weekends or public holidays.

During promotional periods, holidays, or peak seasons, processing times may be slightly extended.

Estimated Delivery Time

All delivery times below are estimated transit times after shipment and are not guaranteed. Final delivery may vary depending on the selected carrier, customs clearance, weather conditions, holidays, and remote-area serviceability.

Shipping Time Table

Destination

Carrier

Estimated Delivery Time

United States

USPS / UPS / FedEx

2–5 business days

Canada

FedEx / DHL / UPS / USPS

3–7 business days

Australia

FedEx / DHL / UPS

5–10 business days

United Kingdom

FedEx / DHL / UPS

4–8 business days

Germany

FedEx / DHL / UPS

4–8 business days

France

FedEx / DHL / UPS

4–8 business days

Italy

FedEx / DHL / UPS

5–10 business days

Spain

FedEx / DHL / UPS

5–10 business days

Other European countries and regions

FedEx / DHL / UPS

6–12 business days

These delivery windows are based on commonly used U.S.-origin parcel and international ecommerce shipping services. USPS Ground Advantage generally delivers in 2–5 business days within the U.S., while comparable international carrier services commonly vary by destination and customs processing.

Notes on Europe

For Europe, we mainly reference the following major destinations:

  • United Kingdom
  • Germany
  • France
  • Italy
  • Spain

For other supported European countries and regions, the estimated delivery time is generally 6–12 business days.

Free shipping

Free shipping on orders over $129 within the US.
Free shipping on international orders over $199.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow a short period for tracking updates to appear after the shipment confirmation email is sent.

If you do not receive your tracking email, please check your spam or junk folder first. If you still cannot find it, please contact us at info@velliafit.com.

Split Shipments

Depending on the size, weight, or product combination in your order, items may be shipped separately.

For example, heavier items such as dumbbells or kettlebells may be packed separately from smaller products such as Pilates accessories, jump ropes, or recovery tools.

If your order is shipped in multiple packages, you may receive separate tracking numbers and separate delivery updates.

Customs, Duties, and Taxes

For international orders, customs duties, VAT, import taxes, or other local fees may apply depending on the destination country or region.

These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

Incorrect or Incomplete Shipping Information

Please make sure your shipping address, contact number, and email address are entered correctly at checkout.

We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your order details, please contact us as soon as possible at info@velliafit.com. We will do our best to help before your order is processed or shipped.

Shipping Delays

While we always aim to deliver within the estimated timeframes above, delays may occur due to circumstances beyond our control, including:

  • Carrier delays
  • Severe weather
  • Public holidays
  • Customs inspections or processing delays
  • High seasonal demand
  • Remote delivery areas

We appreciate your understanding that these factors may affect final delivery times.

Lost, Stolen, or Delivered Packages

Once a package has been handed over to the carrier, delivery is managed by the carrier.

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

  • Check around your mailbox, front door, porch, gate, or reception area
  • Ask family members, neighbors, or building staff
  • Contact the local carrier for more delivery details

If you still need assistance, please contact us at info@velliafit.com, and we will do our best to help.

Damaged Packages

If your package arrives damaged, please contact us within a reasonable time after delivery and include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

This will help us review the issue and assist you more quickly.

Contact Us

If you have any questions about shipping, tracking, delivery times, or supported destinations, please contact us:

Email: info@velliafit.com
Phone: +1（228）313-1545
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time
Business Address: 16155 White St, Gulfport, MS 39503, United States

We aim to respond to all inquiries within 24 hours on business days.