Privacy Policy

Effective Date: June 22, 2026

Welcome to VelliaFit.com.

We value your privacy and are committed to protecting your personal information when you visit our website, place an order, contact our support team, or use our services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal data.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you browse our website, place an order, contact us, subscribe to marketing communications, or interact with our services.

The information we may collect includes:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment-related information required to complete a purchase
  • Order details and purchase history
  • Customer service communications
  • Device, browser, IP address, and usage data collected through cookies or similar technologies

If you place an order for home fitness products such as Pilates accessories, strength training tools, cardio equipment, or stretch and recovery items, we may collect the information needed to process, fulfill, and support that purchase.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Send order confirmations, shipping updates, and tracking details
  • Respond to customer service inquiries
  • Provide after-sales support, including returns, exchanges, refunds, or cancellations
  • Improve our website, product selection, and customer experience
  • Detect, prevent, or investigate fraud, abuse, or unauthorized activity
  • Send promotional emails or marketing messages if you choose to receive them
  • Comply with legal obligations and protect our rights

For example, if you purchase products such as dumbbells, kettlebells, Pilates tools, jump ropes, yoga mats, or recovery accessories, we may use your order and shipping information to ensure accurate fulfillment and delivery.

3. Payment Information

Payments are processed through secure payment service providers. We do not store complete payment card details on our own servers unless required for authorized payment processing purposes.

Payment providers may collect, use, and store payment information according to their own privacy and security practices.

4. Shipping and Delivery Information

Because we currently ship to the United States, Canada, Australia, and selected countries and regions in Europe, we may use your shipping information to:

  • Process and dispatch orders
  • Coordinate with fulfillment providers and shipping carriers
  • Provide tracking updates
  • Support customs or delivery-related requirements for international shipments

We may share the necessary shipping information with carriers such as USPS, UPS, FedEx, DHL, or other logistics partners involved in delivering your order.

For supported European destinations, international shipping may involve customs handling, local carrier transfers, or regional delivery service partners.

5. Customer Support and Product Inquiries

If you contact us about our products or services, we may keep a record of your communication and any related order information in order to assist you.

This may include questions about:

  • Product selection
  • Order status
  • Delivery issues
  • Return or exchange requests
  • Refund requests
  • Product-related concerns or damage reports

We use this information only as needed to provide support, improve service, and maintain appropriate business records.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to improve site performance, remember your preferences, understand how visitors use the site, and support advertising or analytics.

These tools may help us:

  • Keep the website functioning properly
  • Understand browsing behavior and traffic patterns
  • Improve product pages and content
  • Remember items in your cart
  • Show more relevant ads or promotions

You can usually control cookie settings through your browser. Disabling cookies may affect some site functions.

7. Marketing Communications

If you subscribe to our newsletter or marketing updates, we may send you emails about new arrivals, promotions, product launches, workout-related content, or special offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at info@velliafit.com.

Even if you opt out of marketing emails, we may still send you non-promotional messages related to your orders, account activity, or customer service requests.

8. How We Share Information

We do not sell your personal information.

We may share your information only when necessary with trusted third parties such as:

  • Payment processors
  • Shipping carriers and logistics providers
  • Website hosting and technology service providers
  • Analytics and marketing service providers
  • Fraud prevention or security partners
  • Legal or regulatory authorities when required by law

These third parties are only given the information needed to perform their services and are expected to handle it appropriately.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill your orders
  • Provide customer support
  • Maintain business and tax records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our policies and agreements

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely store it in accordance with applicable requirements.

10. International Users

Because we serve customers in the United States, Canada, Australia, and selected countries and regions in Europe, your personal information may be processed or stored in countries other than your own.

By using our website or placing an order, you understand that your information may be transferred to and processed in locations where our service providers, carriers, or business operations are based.

We take reasonable steps to protect your information during such transfers.

11. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, such as the right to:

  • Request access to your information
  • Request correction of inaccurate information
  • Request deletion of your information, where applicable
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications
  • Request more information about how your data is used

To make a privacy-related request, please contact us at info@velliafit.com.

We may need to verify your identity before processing certain requests.

12. Data Security

We use reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Children’s Privacy

Our website is not intended for children under the age of 13, or under the minimum legal age required in your jurisdiction.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and remove it if appropriate.

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party sites.

We encourage you to review their privacy policies before sharing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal obligations, or website practices.

Any updates will be posted on this page with the revised effective date. Your continued use of our website after any changes are posted means you accept the updated policy.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: info@velliafit.com
Phone: +1（228）313-1545
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time
Business Address: 16155 White St, Gulfport, MS 39503, United States